Brandauer

Brandauer Precision Pressings

e . sales@brandauer.co.uk
t . +44 (0)121 359 2822
a . 235 Bridge Street West, Birmingham, West Midlands B19 2YU. United Kingdom

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Brandauer

235 Bridge Street West
Birmingham
West Midlands B19 2YU

Tel +44 (0)121 359 2822
Fax +44 (0)121 359 2836

contact

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Customer Service

C. Brandauer & Co. Ltd is committed to delivering excellent customer service. As such we have a Customer Service Policy which sets out what this commitment means in practice and what our customers can expect from us.

Aims of our policy

  • To deliver a complete and comprehensive range of solutions to any viable customer brief/specification
  • To provide a bespoke approach to each customer that takes into account their individual requirements and provides them with an appropriate level of service for their needs:
  • We will take time to understand our customer’s needs and requirements
  • We will provide a complete service to our customers from concept to completion
  • We will provide a consistent and reliable service to our clients using high level project management and commercial management skills to ensure that projects are delivered on time and within budget
  • We will provide a speedy and accurate estimating service
  • We will keep our clients up to date on new developments, products and services
  • We will always respect client confidentiality

 

Policy Implementation

We will strive for continual improvement by using customer feedback to drive better service. We will do this by:

  • Publicising our Vision, Values and Strategic Goals (VVSG) to customers and encouraging feedback on our performance.
  • Carrying out an annual customer service survey to measure the success of the policy implementation.
  • Introducing internal measures to monitor performance against the standards identified.
  • Training and supporting staff to provide better customer service.
  • Monitoring complaints to identify where improvements to our business practices can be made.

 

What our customers say

 

“Brandauer is one of the very few high-precision presswork specialists in Europe with the necessary skills and technical capability to produce components that meet our extremely demanding specifications”

“Brandauer’s contribution to our project demonstrates that small and medium-sized specialists continue to offer world-class design and engineering services at the highest level”

“Fantastic team to work with and continue to be a strong supplier to us”

“Very friendly and approachable team”

“I want to thank you for the very professional way you have approached this project”

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Brandauer bites

  • Brandauer set to launch its first new product for 30 years at electronica

    October 26, 2016

    One of Europe’s largest independent stamping and presswork specialists is heading to electronica next week (8th-11th) with a new innovation for the electronics sector. Brandauer, which is located in...

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  • MAN Newsletter June 2016

    June 23, 2016

    The Midlands Assembly Network June Newsletter is now ready for download. See how MAN plan to celebrate 10 years of collaboration, how demand for lighter automotive parts have propelled Alucast to £10...

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  • MAN Newsletter April 2016

    April 18, 2016

    The Midlands Assembly Network April Newsletter is now ready for download. Read about how Two Midlands manufacturers and MAN members are helping one of the most successful investments from Dragons’ D...

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  • Dragons’ Den’s ‘GripIT’ gets MAN backing

    April 6, 2016

    Two Midlands manufacturers are helping one of the most successful investments from Dragons’ Den become a global success story. Brandauer and Muller England, both members of the Midlands Assembly Net...

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  • Brandauer eyes £500,000 EU opportunity at Productronica

    October 27, 2015

    A Birmingham manufacturer is looking to take on the Germans in their own backyard next month, with its first ever appearance at Productronica. Brandauer, a leading presswork and stamping specialist, i...

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  • BCU and Brandauer: The Knowledge Transfer Partnership

    July 27, 2015

    A Knowledge Transfer Partnership between Birmingham City University and C. Brandauer & Co Ltd is the perfect opportunity to develop the skills and opportunities needed to give both parties a compe...

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235 Bridge Street West . Birmingham . West Midlands . B19 2YU . United Kingdom

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T +44 (0)121 359 2822 . F +44 (0)121 359 2836