Brandauer

Brandauer Precision Pressings

e . sales@brandauer.co.uk
t . +44 (0)121 359 2822
a . 235 Bridge Street West, Birmingham, West Midlands B19 2YU. United Kingdom

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Brandauer

235 Bridge Street West
Birmingham
West Midlands B19 2YU

Tel +44 (0)121 359 2822
Fax +44 (0)121 359 2836

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Customer Service

C. Brandauer & Co. Ltd is committed to delivering excellent customer service. As such we have a Customer Service Policy which sets out what this commitment means in practice and what our customers can expect from us.

Aims of our policy

  • To deliver a complete and comprehensive range of solutions to any viable customer brief/specification
  • To provide a bespoke approach to each customer that takes into account their individual requirements and provides them with an appropriate level of service for their needs:
  • We will take time to understand our customer’s needs and requirements
  • We will provide a complete service to our customers from concept to completion
  • We will provide a consistent and reliable service to our clients using high level project management and commercial management skills to ensure that projects are delivered on time and within budget
  • We will provide a speedy and accurate estimating service
  • We will keep our clients up to date on new developments, products and services
  • We will always respect client confidentiality

 

Policy Implementation

We will strive for continual improvement by using customer feedback to drive better service. We will do this by:

  • Publicising our Vision, Values and Strategic Goals (VVSG) to customers and encouraging feedback on our performance.
  • Carrying out an annual customer service survey to measure the success of the policy implementation.
  • Introducing internal measures to monitor performance against the standards identified.
  • Training and supporting staff to provide better customer service.
  • Monitoring complaints to identify where improvements to our business practices can be made.

 

What our customers say

 

“Brandauer is one of the very few high-precision presswork specialists in Europe with the necessary skills and technical capability to produce components that meet our extremely demanding specifications”

“Brandauer’s contribution to our project demonstrates that small and medium-sized specialists continue to offer world-class design and engineering services at the highest level”

“Fantastic team to work with and continue to be a strong supplier to us”

“Very friendly and approachable team”

“I want to thank you for the very professional way you have approached this project”

EMC

Brandauer bites

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    July 18, 2018

    Three schools from Wales and Warwickshire were the main winners at the first ever ‘Design and Make Challenge’ organised by the Manufacturing Assembly Network (MAN). Alcester Grammar, Southam Colle...

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  • Press Tooling – Brandauer offer 3 unique standards

    June 29, 2018

    Brandauer’s press tooling expertise is a long time in the making. From Brandauer’s beginnings over 150 years ago making small press tools for hand-pressing the best pen nibs in the world, to manuf...

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  • Birmingham manufacturer lands major Training Award

    June 11, 2018

    A leading Birmingham manufacturer has claimed one of the main prizes at the In-Comm Training Awards held recently. Brandauer, which produces pressings and stampings for a global customer base, beat of...

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  • The only UK supplier of EloPin® Press-Fit

    May 18, 2018

    At Brandauer, we know the importance of reliable connections when working with PCBs. While press-fit connectors have always been an appealing alternative to soldering, they can cause mechanical stress...

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  • Accurate to the Micron – Meet the tiny world behind mankind’s biggest endeavours

    April 12, 2018

    The modern world is waking up to the real challenges we face as a species. Global climate change, dwindling fossil fuels, the ever more destructive potential of our weaponry. Like it or not we live wi...

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  • Brandauer looks to put Southern Manufacturing & Electronics under the Micron

    January 29, 2018

    A leading independent stamping and presswork specialist is proving that the ‘best things in manufacturing come in small packages’. Brandauer, which employs over 60 people at its state-of-the-art f...

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235 Bridge Street West . Birmingham . West Midlands . B19 2YU . United Kingdom

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T +44 (0)121 359 2822 . F +44 (0)121 359 2836