Brandauer

Brandauer Precision Pressings

e . sales@brandauer.co.uk
t . +44 (0)121 359 2822
a . 235 Bridge Street West, Birmingham, West Midlands B19 2YU. United Kingdom

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Brandauer

235 Bridge Street West
Birmingham
West Midlands B19 2YU

Tel +44 (0)121 359 2822
Fax +44 (0)121 359 2836

contact

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Customer Service

C. Brandauer & Co. Ltd is committed to delivering excellent customer service. As such we have a Customer Service Policy which sets out what this commitment means in practice and what our customers can expect from us.

Aims of our policy

  • To deliver a complete and comprehensive range of solutions to any viable customer brief/specification
  • To provide a bespoke approach to each customer that takes into account their individual requirements and provides them with an appropriate level of service for their needs:
  • We will take time to understand our customer’s needs and requirements
  • We will provide a complete service to our customers from concept to completion
  • We will provide a consistent and reliable service to our clients using high level project management and commercial management skills to ensure that projects are delivered on time and within budget
  • We will provide a speedy and accurate estimating service
  • We will keep our clients up to date on new developments, products and services
  • We will always respect client confidentiality

 

Policy Implementation

We will strive for continual improvement by using customer feedback to drive better service. We will do this by:

  • Publicising our Vision, Values and Strategic Goals (VVSG) to customers and encouraging feedback on our performance.
  • Carrying out an annual customer service survey to measure the success of the policy implementation.
  • Introducing internal measures to monitor performance against the standards identified.
  • Training and supporting staff to provide better customer service.
  • Monitoring complaints to identify where improvements to our business practices can be made.

 

What our customers say

 

“Brandauer is one of the very few high-precision presswork specialists in Europe with the necessary skills and technical capability to produce components that meet our extremely demanding specifications”

“Brandauer’s contribution to our project demonstrates that small and medium-sized specialists continue to offer world-class design and engineering services at the highest level”

“Fantastic team to work with and continue to be a strong supplier to us”

“Very friendly and approachable team”

“I want to thank you for the very professional way you have approached this project”

EMC

Recent News

  • Electrical Steel Lamination capability the focus of Brandauer’s presence at Coiltech 2019

    September 5, 2019

    Brandauer will be showcasing some of its specialist metal component capabilities at Coiltech 2019 in Pordenone, Italy which includes electrical steel lamination manufacture. QUiCKFairs’ Coiltech is ...

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  • CASE STUDY: Yamada Dobby NXT 80XL

    July 19, 2019

    Brandauer’s recent press investment proves to be a game-changing solution to growing demand The situation Brandauer is an evolving, 157-year-old family business and one of the world’s leading meta...

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  • Brandauer taps into Japanese technology with £600,000 high-speed press investment

    July 16, 2019

    Investment in a new high-speed press is set to help a Birmingham metal stamping specialist capitalise on 20% growth over the last twelve months. Brandauer, which recently secured a Queen’s Award for...

    Details
  • Brandauer engineers take the main prizes at In-Comm Training Awards

    June 13, 2019

    Two of our young engineers have beaten off competition from across the West Midlands to secure three of the main prizes at this year’s annual In-Comm Training Awards.   Adam Burgoyne, who is a ...

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  • The Queen’s Award for Enterprise – A new opportunity to appeal to international markets

    June 13, 2019

    Brandauer had an exceptional business success story to tell. A story about delivering millions of precision components across the world every week. All of which are fundamental in making many everyday...

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  • CWIEME – Back to Berlin as Queen’s Award for Enterprise Winners

    May 10, 2019

    Back in Berlin for the CWIEME exhibition over the course of 3 days in May, Brandauer is continuing to promote its core capabilities in meeting the stamped metal component requirements of the EV market...

    Details

235 Bridge Street West, Birmingham, West Midlands, B19 2YU, United Kingdom

sales@brandauer.co.uk  .  T +44 (0)121 359 2822  .  F +44 (0)121 359 2836