Brandauer

Brandauer Precision Pressings

e . sales@brandauer.co.uk
t . +44 (0)121 359 2822
a . 235 Bridge Street West, Birmingham, West Midlands B19 2YU. United Kingdom

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Brandauer

235 Bridge Street West
Birmingham
West Midlands B19 2YU

Tel +44 (0)121 359 2822
Fax +44 (0)121 359 2836

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Customer Service

C. Brandauer & Co. Ltd is committed to delivering excellent customer service. As such we have a Customer Service Policy which sets out what this commitment means in practice and what our customers can expect from us.

Aims of our policy

  • To deliver a complete and comprehensive range of solutions to any viable customer brief/specification
  • To provide a bespoke approach to each customer that takes into account their individual requirements and provides them with an appropriate level of service for their needs:
  • We will take time to understand our customer’s needs and requirements
  • We will provide a complete service to our customers from concept to completion
  • We will provide a consistent and reliable service to our clients using high level project management and commercial management skills to ensure that projects are delivered on time and within budget
  • We will provide a speedy and accurate estimating service
  • We will keep our clients up to date on new developments, products and services
  • We will always respect client confidentiality

 

Policy Implementation

We will strive for continual improvement by using customer feedback to drive better service. We will do this by:

  • Publicising our Vision, Values and Strategic Goals (VVSG) to customers and encouraging feedback on our performance.
  • Carrying out an annual customer service survey to measure the success of the policy implementation.
  • Introducing internal measures to monitor performance against the standards identified.
  • Training and supporting staff to provide better customer service.
  • Monitoring complaints to identify where improvements to our business practices can be made.

 

What our customers say

 

“Brandauer is one of the very few high-precision presswork specialists in Europe with the necessary skills and technical capability to produce components that meet our extremely demanding specifications”

“Brandauer’s contribution to our project demonstrates that small and medium-sized specialists continue to offer world-class design and engineering services at the highest level”

“Fantastic team to work with and continue to be a strong supplier to us”

“Very friendly and approachable team”

“I want to thank you for the very professional way you have approached this project”

EMC

Recent News

  • Brandauer’s ‘lamination’ expertise set to be in demand at Southern Manufacturing

    January 16, 2019

    A Birmingham metal pressings specialist is heading to Southern Manufacturing in February (5th to 7th) in a bid to build on its reputation as a world leader in electrical steel lamination manufacture. ...

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  • VISI Progress gives Brandauer essential press tool design fluidity for exceptional quality and speed to market

    January 3, 2019

    Getting products to market as quickly as possible is often a critical requirement for Brandauer’s customers. When you’re supplying strict time-sensitive industries like the Automotive or Electroni...

    Details
  • Brandauer shares ‘Innovation in Manufacturing’ title with Jaguar Land Rover

    December 14, 2018

    Brandauer proved that SME manufacturers can compete with the big boys on technology at a prestigious awards ceremony held last night. The metal pressings specialist beat off competition from tens of f...

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  • Manufacturing group issues economic rallying cry after £8m sales boost

    December 10, 2018

    The boss of a major manufacturing group in the West Midlands has urged industry not to talk itself into a downturn amidst the current Brexit uncertainty. Rowan Crozier, Chairman of the Manufacturing A...

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  • No fear of Brexit as Brandauer confirms its commitment to a host of 2019 European appearances

    November 28, 2018

    Brandauer’s decision to increase its presence on the exhibition circuit during 2018 paid dividends as awareness in its design and tooling capability for the manufacture of precision metal components...

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  • The Engineer: Reinventing the apprenticeship scheme

    October 30, 2018

    C. Brandauer & Co Ltd and CEO, Rowan Crozier feature in The Engineer this week and the focus is apprenticeships, which haven’t always been a labour of love for Brandauer but things had to chang...

    Details

235 Bridge Street West . Birmingham . West Midlands . B19 2YU . United Kingdom

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T +44 (0)121 359 2822 . F +44 (0)121 359 2836