C. Brandauer & Co. Ltd is committed to delivering excellent customer service. As such we have a Customer Service Policy which sets out what this commitment means in practice and what our customers can expect from us.
Aims of our policy
- To deliver a complete and comprehensive range of solutions to any viable customer brief/specification
- To provide a bespoke approach to each customer that takes into account their individual requirements and provides them with an appropriate level of service for their needs:
- We will take time to understand our customer’s needs and requirements
- We will provide a complete service to our customers from concept to completion
- We will provide a consistent and reliable service to our clients using high level project management and commercial management skills to ensure that projects are delivered on time and within budget
- We will provide a speedy and accurate estimating service
- We will keep our clients up to date on new developments, products and services
- We will always respect client confidentiality
We will strive for continual improvement by using customer feedback to drive better service. We will do this by:
- Publicising our Vision, Values and Strategic Goals (VVSG) to customers and encouraging feedback on our performance.
- Carrying out an annual customer service survey to measure the success of the policy implementation.
- Introducing internal measures to monitor performance against the standards identified.
- Training and supporting staff to provide better customer service.
- Monitoring complaints to identify where improvements to our business practices can be made.
What our customers say
“Brandauer is one of the very few high-precision presswork specialists in Europe with the necessary skills and technical capability to produce components that meet our extremely demanding specifications”
“Brandauer’s contribution to our project demonstrates that small and medium-sized specialists continue to offer world-class design and engineering services at the highest level”
“Fantastic team to work with and continue to be a strong supplier to us”
“Very friendly and approachable team”
“I want to thank you for the very professional way you have approached this project”